1 Booking:
On receipt of the booking form, a
confirmation invoice will be forwarded to you, accommodation and all
other arrangements for your holiday are confirmed. Than a contract
between you an d Distant Holidays is established. A contract exists
between us when a confirmation invoice is issued. If a particular
hotel or similar is not available we will offer a suitable
alternative. If the alternative offered by us is not of an
acceptable standard, we will return the deposit and no booking will
arise. And contract automatically gets wiped off.
2 Payment:
Payment for the holiday is due 02
weeks prior to your arrival in Jammu & Kashmir. If the payment is
not received by the due date we may treat the booking as cancelled.
We will retain your deposit. If you have booked your holiday within
03 weeks of the date of departure, the total cost of the holiday
will be payable at the time of booking. hotels require a full
payment to confirm accommodation. In such cases we will notify you
and ask for a deposit payment for those hotels.
3 Changes or cancellation of
your holiday:
In very rare cases we might
need to change your holiday programme due to unforeseen conditions,
Occasionally, we may have to make changes and we reserve the right
to do so at any time. Most of these changes will be minor and we
will advise you them at the earliest possible date. We also reserve
the right in any circumstances to cancel your holiday arrangements.
If it is necessary to cancel your travel arrangements, we will pay
to you compensation. If we make a major change to your holiday, we
will inform you as soon as possible if there is time before your
arrival in Jammu & Kashmir. You will have the choice of either
accepting the change of arrangements, accepting an offer of
alternative travel arrangements of comparable standard from us if
available (we will refund any price difference if the alternative is
of a lower value), or canceling your booked holiday and receiving a
full refund.
IF WE CANCEL YOUR HOLIDAY
Amount you will receive from us
More than 14 days Deposit only
More than 10 days 100% of holiday cost
More than 07 days 100% of holiday cost + 2% of Holiday Cost
Less than 02 days 100% of holiday cost + 4% of Holiday Cost
IF YOU CANCEL YOUR HOLIDAY
Amount of cancellation charge
More than 14 days Deposit only
More than 10 days 25% of holiday cost
More than 07 days 30% of holiday cost
Less than 02 days 100% of holiday cost
The compensation that we offer does
not exclude you from claiming more if you are entitled to do so.
Force Majeure: This means that we will not pay you compensation if
we have to cancel or change your travel arrangements in any way
because of unusual or unforeseeable circumstances beyond our
control. These can include, for example, war, riot, industrial
dispute, terrorist activity and its consequences, natural disaster,
fire, adverse weather conditions. If you wish to amend a booked
holiday, an amendment fee of Rs.750.00 will apply for each
amendment. Any additional costs incurred for amendment of
arrangements will also be payable.
4
Our Tour Price Includes:
1. Airport taxes
in Jammu & Kashmir
2. Accommodation as specified in our confirmation invoice
3. Transfers as specified
4. Sightseeing tours, excursions and game viewing as specified
5. Meals as specified
6. Services of local representatives (If Stated in Confirmation
Invoice)
7. Permits, Wildlife Fees etc.
8. Drivers Allowance
5 Tour Price Excludes:
1.
Expenses of personal nature such as beverages, telephone calls,
laundry, tips etc.
2. Meals not specified
3. Entrance & Monuments Fees.
4. Camera fees at monuments.
5. Transfers in
your city of
departure.
6. Any Taxes
levied by State Govt.
7. Any kind of
Insurance
8. Airfare
6 Complaints:
If you have a complaint on any of
the services provided by us within the terms of the contract,
initially inform oyour local guide or representative, who will do
all possible to resolve the problem. Should the complaint be of a
serious nature please contact our Office (address will be on service
voucher). Any expenses incurred on telephone / facsimile or telex
from will be refunded against production of the proper receipt of
such charges.
